Job Title: Salesforce Business Analyst
Location: Plano, TX(Remote)
Duration: 24 Months + Extension
Bill Rate: $78/hour (C2C)
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

The Salesforce Business Systems Analyst bridges business stakeholders and technical teams to deliver Salesforce solutions that improve customer service, dealer experience, and financial-services operations.

Key Responsibilities:

Gather and document business requirements through stakeholder workshops and interviews.
Create BRDs, FRDs, user stories, acceptance criteria, and process flows.
Analyze and document Salesforce Sales Cloud, Service Cloud, and Experience Cloud requirements.
Collaborate with Salesforce developers, architects, and QA teams on solution design and implementation.
Define integration and data-mapping requirements between Salesforce and backend financial systems.
Support Agile ceremonies, sprint planning, backlog refinement, and release activities.
Prepare UAT scenarios, validate functionality, manage defects, and obtain business sign-off.
Ensure solutions meet security, data privacy, and applicable compliance requirements.

Required Skills:

Salesforce CRM and configuration knowledge.
Business process analysis and requirements management.
Agile/Scrum, Jira, and Confluence.
UAT, test case preparation, and defect management.
SQL, data mapping, and API integration fundamentals.
Strong communication and stakeholder management.